Tuesday, February 20, 2007

Customer Service guidelines

Joel from JoelOnSoftware has put up a list of 7 (with a bonus 8th) rules that a Customer Service Department has to follow in order to have a successful operation. The rules are:

1. Fix everything two ways
2. Suggest blowing out the dust
3. Make customers into fans
4. Take the blame
5. Memorize awkward phrases
6. Practice puppetry
7. Greed will get you nowhere
8. (Bonus!) Give customer service people a career path

Nice rule titles, but to get the full idea, you should really read the entire post.

I would add a 9th rule: Be very, very, very polite and never look at your customers from above.



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